Service: Educational

The Challenge

Concern Worldwide, a global humanitarian NGO, operates across multiple countries and manages funding from public donations as well as a range of institutional donors. To support this work, the organisation places a strong emphasis on financial accountability, including accurately allocating staff time to specific grants and projects.

As Concern continued to expand global operations, they identified an opportunity to modernise and standardise timesheet processes across country offices. The organisation required a solution that could support diverse working environments, including locations where staff may not always have access to email accounts, laptops, or consistent internet connectivity. At the same time, the system needed to align with donor reporting requirements and allow managers to liaise with their staff working in low connectivity settings, in order to assist them in capturing and allocating their time to projects and donors.

The Solution

TEKenable built a customised Timesheet Management Application tailored to Concern’s operations and the scale of its international programmes. Staff with internet access could submit timesheets digitally, while managers could liaise with their staff in low-connectivity areas in order to assist them in filling in their timesheets, ensuring all time was captured across diverse global locations.

The Timesheet App allows funding profiles to be displayed, with any variances automatically flagged for review, strengthening financial oversight and donor accountability. Digital workflows replaced paper processes, introducing automated reminders, streamlined approvals, delegated submissions, and centralised reporting to significantly reduce manual effort and administrative burden.

The solution was designed to support offline environments and a multi-country rollout, while embedding strong governance, security, and auditability. Structured reporting and clear approval trails provided enhanced transparency and accountability, giving leadership greater visibility into resource allocation and ensuring compliance with donor and organisational reporting requirements across Concern’s international operations.

Technology Used

Built on Microsoft Power Platform, the solution combined Power Apps, Microsoft Dataverse and Power Automate to create a secure, scalable and low-code timesheet management application. The platform enabled structured data capture, automated workflows, role-based access, approvals, auditability, central reporting and export capabilities, giving Concern a modern digital solution that could be rolled out consistently across multiple regions.

The Outcome

• Major reduction in manual, paper‑based work

• Faster and more accurate approval workflows

• Improved financial accountability

• Increased visibility and compliance

• Support for staff in remote areas

• Better data quality

• Consistent timesheet processes across countries

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The Challenge

Launched in 2019, Spellings for Me set out to create a differentiated spelling programme tailored to each student’s individual ability. Initially designed for primary schools in Ireland, the platform quickly gained traction internationally as teachers relocated and sought to continue using the tool abroad. However, this expansion revealed unexplored opportunities—particularly with the platform’s audio files, which featured only Irish-accented English. Additionally, the original system, lacked advanced UX/UI design, comprehensive reporting, and gamification features. As the user base grew, so did the volume of backend data, creating scalability and performance challenges that required robust technical support.

The Solution

To address these growth areas, the team partnered with TEKenable to build the initial platform and to now evolve the platform to a Version 2, which incorporated:

• A fully managed web application hosted on Microsoft Azure, designed for scalability and global availability.
• Enhanced UX/UI design and gamification features.
• Advanced reporting tools for teachers and students.
• Integration of AI-powered voice technology via Azure’s Voice Studio, enabling support for 10 English accents including American, Canadian, New Zealand, South African, Tanzanian, Indian, Nigerian, and more.

The implementation followed a phased and collaborative approach. It began with discovery and planning sessions, followed by quality assurance testing and pilot rollouts at selected schools. TEKenable played a key role, providing scalable infrastructure and AI expertise that ensured a smooth transition and helped future-proof the platform. Spellings for Me also expressed appreciation for the team’s enthusiasm, professionalism, and genuine care, throughout the project.

The Outcome

The rollout of Version 2 has been a resounding success. A number of schools have already adopted the new platform, with expansion underway across many countries, as well as including a new homeschool version, allowing parents to purchase the programme directly. The project’s impact was further recognised when Spellings for Me was selected as the Tipperary representative for the National Enterprise Awards 2025.

Looking ahead, the team is working closely with TEKenable’s AI division to develop features aimed at supporting children with dyslexia—ensuring that no child “slips through” when it comes to early assessment and intervention.

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